Kathleen DiPaolo & Return on Interiors
Interior Designer/Founder of ROI/Expat/Dog Walker/Spontaneous Traveler/Textile Huntress
Once Upon a Time, in a land far away (Southern California),
I was a busy (crazed!) interior designer living a sunny life. My 3 children lived at home with my hubby and me… and our two dogs, Baby and Lexi.
Then, my husband started commuting to India (from Newport Beach, gulp!), our children started going away to school…so, we (with only our youngest child and two dogs in tow) moved to India. WHAT?! I know!
My interior design business was challenging (exacting!) I was far away from the design projects I was working on, and yet I was desperate to be involved with them in a detailed way, as well as be a part of my clients’ lives. Living abroad and glimpsing the sparkling sapphires from Kashmir, partaking in the hand block printing process in Bagru, and fixating on the patterns found in marble inlay from Agra, really fueled my design inspiration and left me feeling that more than ever, I could deliver on a new, inspiring vision for my clients. But…
How could I be halfway around the world and provide the services I wanted to give? (And they wanted to receive.) From that circumstance, plus my love (obsession) of systems & processes –ROI: Return on Interiors was born. (More on that in ABOUT: ROI.)
Return on Interiors (ROI)
ROI, which started as a way to keep my own interior design work on track, systematized and structured, developed into a product that now helps other designers keep their interior design work on track, systematized and structured.
I love that what helped me maintain my own sanity around my design work, has led other designers to maintain their sanity, too.
And…I love that my passion for systems created ROI, which lets others, who have ZERO passion for systems, run their businesses better.
Most importantly… I love that as the CEO-founder of my business, I get to run it the way I want. To me, that means being in touch with the designers who use ROI and walking the walk with them. If they have questions, or want clarification, they know they can reach out to me. Often that’s via email, but sometimes, my phone will ring, and we’ll go old school and talk things through together.
This is me. In my life. Working with fabulous designers. Helping inspire a more systematized approach to the business of interior design…and hoping to give us all a little more time back in our lives.
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RETURN ON INTERIORS HAS STREAMLINED THE PROCESS BY ALLOWING ME TO GATHER ALL OF THE INFORMATION INTO ONE ORGANIZED SYSTEM FOR EACH JOB.
There are so many decisions to be made in each phase of construction and having a reference guide to make sure you have not forgotten a step is invaluable.
For clients, the system allows them to easily track their spending, keep all of their information in one place and know that their job is being managed professionally and in an organized manner. The reference guides and tips are an added bonus and great to help you think through the final functionality of each space.
Return on Interiors has raised the professional level of my client management system and I love showing up organized and ready for every job!”
Kara Cox, Kara Cox Interiors
RETURN ON INTERIORS IS A FABULOUS SYSTEM THAT KEEPS OPEN LINES OF COMMUNICATION WITH MY CLIENTS AND MY SUBCONTRACTORS, MAKING MY JOB EASIER AND MORE EFFICIENT!
Being able to have a project organizer with tools and templates branded for my business allows me to be consistent with each client and each job, and I can avoid “reinventing the wheel” with processes and systems on each project. I’m able to give each of my clients a clear picture of all the decisions that need to be determined for a new build or remodeling project.
At the same time, I’m also able to communicate with the architect, contractor, and any other trade person by using the building team meeting notes. If there is ever a question about what was said or agreed to in a meeting, the records are easily accessible.
And the quick tips are handy when I’m on a job site and questions arise about the size or dimensions of an item to determine if it will work in the space.
Beth Lindsey, Beth Lindsey Interior Design
A SYSTEM LIKE THIS WOULD HAVE TAKEN ME MONTHS AND POSSIBLY YEARS TO CREATE. I AM SO EXCITED ABOUT THIS TOOL AND THE BENEFIT IT PROVIDES TO MY BUSINESS!
One of the best investments I have recently made in my business has been to purchase the Return on Interiors system. Kathleen has taken years of her knowledge and experience and created valuable tools for Interior Designers to successfully manage client projects and their business.
One of the first ROI tools I implemented was Kathleen’s approach to organizing electronic files. Genius! My team and I can now quickly locate key information for client projects at any time. The branded client questionnaire’s have been extremely helpful in making sure I gather all key information to deliver a successful design plan. The worksheets, quick reference guides, client binder, and checklists have allowed me to gain control of the design process.”
Kathy Waite, Kathy Waite Interior Design
THIS PROGRAM WILL SAVE YOU TIME ON ADMINISTRATIVE TASKS AND ALLOW YOU TO FOCUS YOUR ENERGY AND ATTENTION ON DESIGNING.
This program is all-encompassing, providing user-friendly and practical forms and documents for full-service design and/or renovation firm. Kathleen’s ability to translate her working knowledge into an organized, frequently updated resource is amazing.”
Patti Johnson, Patti Johnson Interiors
IT’S A HUGE ADDED VALUE FOR MY CLIENTS.
My clients are empowered by the takeaway tools the ROI System provides, and it increases their comfort level with the process. I can’t even imagine the hundreds of hours it would have taken me to create tools like this, and by purchasing the ROI System, I got everything in a plug and play package.”
Traci Zeller, Traci Zeller Designs
I’VE BEEN A DESIGNER FOR TWO DECADES AND FELT I KNEW HOW TO ORGANIZE MY CLIENTS, BUT THIS SYSTEM HAS STREAMLINED MY BUSINESS EVEN MORE SO. IT HAS SAVED ME SO MUCH TIME WITH CLIENTS, WHICH, IN ESSENCE, IS MONEY IN MY POCKET!
The initial client questionnaire is thorough and has led to more in-depth discussions with my clients. I highly suggest the ROI System to any designer who wants to benefit from having a seasoned designer share her method for working with clients. It lessens the learning curve on how to design kitchens, bathrooms and any room in the house where skillful designer knowledge is necessary. It’s like having another top-shelf designer on staff. My clients love it! I use the ROI System from start to finish with my projects!”
Lisa Mende, Lisa Mende Design
I am more confident now than ever because of the ROI System on all my projects.
I don’t have to scramble around searching for tools to keep all my projects running smoothly, The Roi System has all the answers ready at my fingertips. I print each form and set up all my client binders, this keeps all the information in one place and I look like a real pro on every project. My clients love receiving their own binder and the funny thing is, they show their friends and guess what, that’s right, my name is all over the binder, so I’m also marketing my business! The investment in this system has been one of the best things I have done to run a professional design business, I truly recommend ROI for all designers.”
Ingrid Porter, Ingrid Porter Interiors