It's one thing to get yourself motivated and super-productive, but when you're working with a team, you want them operating at their very best, too! Part of being a boss is helping keep your team on track, without micro-managing them. (I know! I am always a bit guilty...
I've talked many times about how important great communication is with your clients. But... it's too easy to forget that it's EXTREMELY important with your team members, too! That includes contractors, subs, assistants, architects and anyone else working on the...
There are so many weeks when I wish there were 26 hours (or more) in a single day!! Sometimes I feel like someone sped up the clock and I'll never get everything done. If you feel like that, too, you know that being as productive as possible is the one thing that will...
In this world of online and real-world competition, there’s only one way to stay ahead of the pack. That’s providing stellar customer service, every time to every client! But that isn’t always the easiest thing to do, so I have 4 tips that will help you improve your customer service game and make client care your signature!
There are so many times when I wish I could read my clients’ minds – so I could really understand what they want and need. I’m sure you’ve all had that feeling, too! It would make our jobs so much easier, right?! But after many years in the business, I do know that there is one thing that every single client really wants from all of us – to LISTEN to them.
It’s always been a belief in business that you should keep emotion out of the boardroom. Or you may have heard the one about how women are too emotional – UGH! But there’s actually scientific proof that certain emotions can actually make you MORE successful at what you do! Here are 3 that research says you should use as often as possible!
We’ve all heard the old saying that you should never take things personally, but there ARE times when that’s just not true! I’ve found that there are so many times when getting personal in the design business is definitely called for – here are just a few!
In a recent survey by Deloitte of what luxury customers and clients want more than anything else from service providers, the results were interesting! I expected the first two – stellar customer service and an amazing experience. But the last of the top 3 was a surprise. It was TIME. Everyone wants more time in their day – and YOU are in the perfect place to give that to them!
There is so much excitement this time of year – but if you’re a business owner, there’s a LOT of stress, too! You’re trying to tie up your projects, get your invoices paid, and get paid yourself! It’s a whirlwind and it can make you crazy. So how do you end the year on a high note?! Here’s how I do it!
There are too many interior designers who aren’t making a good living out there today. And the most common reason for that is they aren’t charging enough for their services. It’s so frustrating to hear from designers that they feel like they want to throw in the towel and say ENOUGH! And usually, at the very core of that frustration, is the issue that they don’t have the confidence to charge enough.