You can call it customer service, client support, or customer care but all of those phrases mean one thing - taking care of your clients! And in the interior design business, that has NEVER been more important than it is today. Why? Because that client attention is what sets YOU apart from your...

One of the best ways to be sure your project rolls along smoothly is the work you do with your clients BEFORE you even start! It's important to educate your clients so they understand how everything is going to move forward. That's ESPECIALLY true if they have never worked with a designer before....

You have the best marketing materials. You've lit candles and put out snacks. You KNOW you have the best design ideas for their project. And you REALLY want to design this house. But.... you didn't get the job. Were your fees too high? Did you blow it with the wrong design ideas? Nope, you just...

It is never pleasant to have to deliver bad news to a client, or to tell them something went wrong, or (and this is tough for so many) to ask them to pay you when they're late. Those are HARD conversations that no one wants to have. But if you're in business, you're going to have to face those...

Knowledge is a powerful thing. When you give your clients all the information they need, they feel more in control. And they build trust with you. All of which means your project will run more smoothly and efficiently. The key is to be sure your clients understand what a design project entails,...

If you ask any interior designer, they will all say the same thing when asked to describe their ideal client. They want someone who has an amazing budget, who will give complete control to the designer on the project, and who wants their entire (and HUGE) home renovated or built from scratch....

Procurement has always been both a great thing for interior designers... and the bane of our existence. It's even worse now with supply delays, shipping issues, and impossible-to-find products. So, of course, it's again raised the question about whether or not designers should shop with their...