Wouldn't you love to magically improve customer service to be more efficient and effective, AND would make our companies more profitable?? Well, guess what? That isn't just craziness. Implementing strong business processes and systems WILL help you make all those dreams come true in your business. W...

A recent study by Express Employment Professionals of over 18,000 business owners showed that having a disorganized company can cost six working hours per week. WOW! That's almost an entire day just wasted. Having systems, processes, organized files, and templates can make a BIG difference in how pr...

I started my entire consulting company for one reason - to help interior designers run more efficient and effective businesses! It's my PASSION! Because I've learned over many years that having an organized business means that you're going to be more profitable. It's just a fact! Having more control...

I love interior design - and I know you do, too! We are thrilled when we're being creative, we love making our clients happy, and we are so excited to finish a lovely project. But... there are those moments that make us wonder why we're in this business at all! Things go wrong, clients get angry, we...

As interior designers, it's important for us to have contractors we trust and love to work with. If we all operate as a team on our projects, we'll be less likely to have costly problems crop up, and MUCH more likely to have a great experience. And we all know there are contractors who are terrific ...

It's fantastic when you love what you do - it makes the work worthwhile! But - it's called "business" for a reason. You started your company to make MONEY. Sometimes we forget about that, or we put it to the side and assume it will take care of itself. But you have to pay close attention to your inc...

Why is it SO hard to talk about money?? It is actually more difficult for people than talking about death or politics. UGH. Interior designers are creatives - we love to talk about the pretty things and the stunning interiors we're going to create. But then we break out in a sweat when we have to ta...

In this world of online and real-world competition, there's only one way to stay ahead of the pack. That's providing stellar customer service, every time to EVERY client! But that isn't always the easiest thing to do, so I have 6 tips that will help you improve your customer service game and make cl...