There is nothing that makes a client crazier than finding out their project is going to be delayed...again. We've all had to deliver that bad news, and it is NOT fun. Not only can it create a domino effect with your OTHER projects, but having major delays can also mean a very unhappy customer. And s...

In business, there is only ONE way to "work smarter, not harder," and that is to systemize what you do most often. In other words, you want to create a streamlined process or plan that you follow every single time for your repeatable tasks. That helps you use YOUR time more efficiently, it helps you...

So many small businesses are started as a passion project - which is AWESOME! Of course you want to be fully committed and excited about what your company has to offer. But then, a few months into your new business, you realize that it IS a business! And it can start to seem very overwhelming becaus...

The first month of the year is a traditional time to organize your home. So why not make it the traditional time to organize your business? We spend a lot of time as CEOs thinking about projects, creativity, products, and marketing, and we often FORGET about the day-to-day office tasks that can real...

The New Year really does give us the opportunity to look back at where we've been, and look ahead to where we want to go. It's the BEST time to set your goals and intentions for 2024, especially for your business! But there's always a catch - too often we set goals on Jan. 1, and then forget ALLLL a...

Last week, we looked back at 2023 and how it went for the interior design business. It was another crazy year, right?! So what does 2024 look like? I don't have a crystal ball, of course, but if we pay attention to economic and consumer trends out there, we can take a pretty good guess at some thing...

It's the time of year when we review where we've been and where we going in our businesses. And this year I think it's a good idea to take a look at the big picture as we think about what we want to set for our own personal and company goals. This week, I'm going to talk about how things went in the...

When our design business slows down for whatever reason, we tend to think about extra revenue streams to help us over the hump. But remember that those almost never turn out to make you "money while you sleep." There is still work involved, as well as an investment of money. I'm not telling you to a...

It's that time of year again! Time to review how your business performed in 2023 and to look ahead to the new year. I love to set goals and to plan a strategy for my business, and over the next few weeks I'm going to give you a LOT of information to help you do just that! This week we'll talk about ...

This time of year is always a mad dash to the finish line - wrapping up projects, gifting for clients, and then your own personal holiday plans. WHEW! It's no wonder we collapse in a heap at the end of the year. BUT - then we have that magical quiet time when our client are with their own families a...

You can call it customer service, client support, or customer care but all of those phrases mean one thing - taking care of your clients! And in the interior design business, that has NEVER been more important than it is today. Why? Because that client attention is what sets YOU apart from your comp...

'Tis the season to give thanks - and that includes showing appreciation for your clients. Really, that's something interior designers should plan for the entire year, not just at the holidays. It's one of the top "rules" of customer care. But how do you thank your clients in a way that's really mean...